IT Service Manager, 8-12 years...

IT Service Manager, 8-12 years, Noida

February 22, 2018 - – Hike on Current CTC

Job Description:

  • Must Have.
    Experience in Service Management operation, experience in IT/ ITES service delivery will be
    Understanding of IT Applications and infrastructure support Services
    Experience of working with distributed multisite IT businesses.
  • Agile in approach and define lean processes.
    Managing change effectively and have exposure to system software/ Infrastructure upgrade
    Expert level of Service Management experience by managing SLA, OLA and reporting.
  • Must be able to communicate effectively with direct and senior management
  • Person should be comfortable working in Global Time Zones
  • Experience of introducing / managing range of modern Service frameworks like ITIL etc
  • ┬áITIL is preferred but not absolutely necessary
  • Global or international experience is a major plus

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